Description

ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers.

This tutorial has been prepared for the students as well as professionals to ramp up quickly. This tutorial is a stepping stone to ITIL certification.

Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc. Hence it is strongly recommended to go through ITIL Terminologies chapter before proceeding further.

What you'll learn

Become a UX designer.

You will be able to add UX designer to your CV

Become a UI designer.

Build & test a full website design.

Create your first UX brief & persona.

How to use premade UI kits.

Create quick wireframes.

Downloadable exercise files

Build a UX project from beginning to end.

Learn to design websites & mobile phone apps.

All the techniques used by UX professionals

You will be able to talk correctly with other UX design.

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

ITIL Basics
ITIL Overview
ITIL Terminologies
ITIL Service Basics
ITIL Service Lifecycle
Service Strategy
ITIL Service Strategy Overview
ITIL Service Strategy Roles
ITIL Strategy Generation
ITIL Service Portfolio Management
ITIL Business Relationship Management
ITIL Demand Management
ITIL Financial Management
Service Design
ITIL Service Design Overview
ITIL Service Catalogue Management
ITIL Service Level Management
ITIL Capacity Management
ITIL Availability Management
ITIL Service Continuity Management
ITIL Information Security Management
ITIL Supplier Management
Service Transition
ITIL Service Transition Overview
ITIL Project Management
ITIL Change Management
Service Assets and Configuration Management
ITIL Release and Deployment Management
ITIL Service and Validation Testing
Service Operation
ITIL Service Operation Overview
ITIL Event Management
Incident Management and Request Fulfillment
ITIL Problem Management
ITIL Access Management
Continual Service Improvement
ITIL CSI Overview
ITIL Service Reporting
ITIL Quick Guide
ITIL Useful Resources
Discuss ITIL

Instructor

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W3edify Infotech

President of Sales

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