Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft, focusing on enhancing customer relationships for any organization. It is one of the leading industry-standard CRM software available in market. The product focuses mainly on Sales, Marketing, and Customer Service sectors, however Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it.

This tutorial is targeted for Microsoft Dynamics CRM developers beginning to learn Dynamics CRM or developers who are looking for a specific functionality of the product. This tutorial will bring you to the intermediate level of knowledge in Microsoft Dynamics CRM covering all the important aspects with complete hands-on experience.

Microsoft Dynamics CRM is a product that runs completely on the Microsoft technology stack (ASP.NET, IIS, Microsoft Office, etc.). Hence, basic knowledge of ASP.NET and C# (or VB.NET) is needed. Also, this tutorial assumes that you already have Visual Studio software installed on your system.

Course Content

Microsoft Dynamics CRM Tutorial
Microsoft CRM Home
Microsoft CRM Overview
Microsoft CRM Environment
Microsoft CRM Functional Modules
Microsoft CRM Entities & Records
Microsoft CRM Fields
Microsoft CRM Forms
Microsoft CRM Searching
Microsoft CRM Web Resources
JScript Web Resources
HTML Web Resources
Microsoft CRM Workflow Processes
Microsoft CRM Plugins
Microsoft CRM Plugin Registration
Microsoft CRM Web Services
Microsoft CRM Solutions
Microsoft CRM Quick Guide
Microsoft CRM Useful Resources
Microsoft CRM Discussion

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