Description

Customer Relationship Management (CRM) in a very broad way can be defined as the efforts made towards creating, developing, and maintaining a healthy and long-lasting relationship with the customers using technology. This tutorial is an introductory guide to CRM that touches upon various topics such as understanding 21st century customers and managing them, building value for them, CRM software, and future trends in CRM.

This tutorial is prepared for beginners to help them understand the basics of Customer Relationship Management. It will be quite a useful learning material for all those readers who want to make a career in management and professionals who interact with customers as the face of their companies.

We assume the reader has a basic knowledge of business administration, marketing concepts, basic database concepts, and software. Analytical thinking, strategic thinking, and good communication skills are a plus.

What you'll learn

Become a UX designer.

You will be able to add UX designer to your CV

Become a UI designer.

Build & test a full website design.

Create your first UX brief & persona.

How to use premade UI kits.

Create quick wireframes.

Downloadable exercise files

Build a UX project from beginning to end.

Learn to design websites & mobile phone apps.

All the techniques used by UX professionals

You will be able to talk correctly with other UX design.

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

CRM Tutorial
CRM Introduction
CRM Types
CRM Customer Relationships
Managing Customers
CRM 21st Century Customers
CRM Building Value for Customers
CRM Managing the Customers
CRM Implementation
CRM Implementing CRM Projects
CRM Customer Related Databases
CRM and Automation
CRM Sales Force Automation (SFA)
CRM Marketing Automation
CRM Service Automation
CRM Emerging Trends
CRM Resources
CRM Quick Guide
CRM Useful Resources

Instructor

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W3edify Infotech

President of Sales

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